Frequently Asked Questions
Answers to common questions about how we work, what we offer, and what to expect.
Working With Us
How do I get started?
Just reach out. You can fill out the contact form, send an email, or schedule a call. We'll have a quick conversation to understand your situation and figure out if we're a good fit. No commitment required.
What does a typical project look like?
Every project starts with a conversation. From there, we define the scope, create a clear plan with a timeline, and build it step by step — with your input at every milestone. Most projects take 2–6 weeks depending on complexity.
How much does it cost?
It depends on the scope. Websites typically fall in the $1,200–$3,000 range. Automation projects vary based on complexity. We'll give you a clear, honest quote after our initial conversation — no surprises and no pressure.
Do you require long-term contracts?
No. We offer ongoing support and maintenance, but there's no long-term lock-in. You can engage us for a single project or an ongoing relationship — whatever makes sense for your business.
What if I'm not sure what I need?
That's completely fine — and actually very common. We'll walk through your current situation, ask the right questions, and recommend what would make the biggest impact. No obligation to move forward.
About Our Services
What's included in Online Presence & Systems?
Website design and development, hosting setup, contact forms, business email, basic CRM configuration, and integrations with your other tools. We handle the full picture — not just one piece. Learn more →
What kinds of things can you automate?
Almost any repetitive, rule-based task: follow-up emails, data entry, scheduling, reporting, syncing between tools, invoice reminders, and more. If you're doing it the same way every time, it's a candidate. Learn more →
What AI tools do you work with?
We work with a range of tools including ChatGPT, Claude, and various business AI platforms. We choose based on your specific needs and use case — not brand loyalty. Learn more →
Do you only work with certain industries?
No. We work with small businesses of all kinds in Southeast Michigan — service companies, retail, professional practices, e-commerce, and more. If you're a small business looking for practical technology solutions, we can help.
Technical Questions
Do you handle hosting?
Yes. We set up and manage hosting so you don't have to think about it. We use reliable, fast hosting providers and include SSL certificates, regular backups, and uptime monitoring.
Will I be able to update my own website?
If you want to — yes. We'll set you up with a way to make basic updates (text, images, etc.) and train you on how to use it. If you'd rather not, we offer ongoing maintenance so we handle it for you.
How do you handle data security and privacy?
We take it seriously. All sites use SSL encryption, we follow security best practices, and we only use tools that meet business-grade privacy standards. Your data stays your data — we don't share or sell anything.
Still have questions?
We're happy to answer them. Get in touch and we'll have an honest conversation.
Contact Us